Cancellation of Online Purchase
This document is intended to declare the cancellation of an online purchase in accordance with the legal provisions in Germany and Austria. It allows consumers to cancel their order within the legal period and request a refund. In German, this document is called "Widerruf Online-Kauf".
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Widerruf Online-Kauf
The revocation of an online purchase is an important right for consumers in Germany and Austria. This document explains how to revoke your purchase and request a refund.
When should you use the revocation?
The revocation should be used if you are not satisfied with the product received or it does not meet your expectations. Generally, you have 14 days to declare the revocation.
Legal Basis
In Germany, the right of withdrawal is based on the German Civil Code (BGB), particularly §§ 312g and 355. In Austria, the General Civil Code (ABGB) is relevant.
Required Information
- Your contact details (name, address, email)
- Order number and date of purchase
- Description of the product
- Reason for revocation (optional)
Ensure that all information is correct and complete to avoid delays in processing.
The revocation of an online purchase is a simple process if you follow the steps mentioned above. Keep a copy of your revocation statement for your records.
FAQ
Generally, you have 14 days to revoke an online purchase. This period begins once you have received the goods.
- Your contact details
- Order number
- Date of purchase
- Product description
After the revocation, you must return the goods. The seller will refund the purchase price within 14 days of receiving the return.
Yes, you can declare the revocation in writing via email. Ensure that all required information is included.
Yes, the right of revocation does not apply to personalized goods or sealed products that cannot be returned for hygiene reasons if the seal has been removed.