Guarantee

A guarantee is a legal promise made by the seller or manufacturer that a product will function properly or have certain characteristics for a specific period. For example, when you buy a new phone, the manufacturer might offer a two-year guarantee, promising to repair the device for free if it has a defect within that time.

For residents in Germany and Austria, it’s important to know that guarantees are in addition to legal warranty rights. According to § 437 BGB, buyers have the right to repair, withdrawal, or reduction if a product is defective. Many people make the mistake of not reading the guarantee terms, leading to misunderstandings.

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