Compensation Claim for Rail Passenger Rights Delay
This application is used to assert passenger rights in the event of train delays in Germany and Austria. Passengers can apply for compensation in the case of significant delays. In German, this document is called "Erstattungsantrag Fahrgastrechte Bahn Verspätung".
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Erstattungsantrag Fahrgastrechte Bahn Verspätung
If your train in Germany or Austria is delayed, you may be entitled to compensation. This article explains when and how you can submit a refund application.
When should a refund application be submitted?
A refund application should be submitted if your train is delayed by more than 60 minutes. This applies to both national and international connections.
Legal Basis
The basis for refunds in case of train delays are the passenger rights according to Regulation (EC) No. 1371/2007. In Germany, these rights are anchored in the Civil Code (BGB), while in Austria the General Civil Code (ABGB) applies.
Required Information
- Ticket or booking confirmation
- Details of the delay (date, time, train number)
- Personal data (name, address, contact details)
To ensure your application is processed, make sure all required information is correct and complete.
With this information, you can efficiently submit your refund application and exercise your rights as a passenger.
FAQ
You are entitled to a refund if your train is delayed by more than 60 minutes. This applies in both Germany and Austria.
- Ticket or booking confirmation
- Details of the delay
- Personal data
The processing time for a refund application can vary depending on the railway company. Generally, you should receive a response within 30 days.