Passenger Rights

Passenger rights refer to the rights of travelers in public transport, especially regarding delays or cancellations. For instance, if a train is delayed, passengers are entitled to compensation.

For residents of Germany or Austria, it is crucial to observe the deadlines for compensation claims. In cases of train delays, claims must be submitted within 1 month after the journey. Relevant regulations are found in the BGB (§ 536) and SGB (§ 20). Common mistakes include missing these deadlines or failing to provide necessary evidence.

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